Shanghai Commercial Bank apologises after homeless man blocks Hong Kong ATM centre
An elderly homeless man barricaded himself inside a Shanghai Commercial Bank ATM centre in North Point, sparking debate on social welfare. The bank apologised and said it is reviewing security and coordinating with welfare groups to help the man.
A video circulating on local social media has sparked widespread discussion in Hong Kong after an elderly homeless individual converted a 24-hour self-service banking centre in North Point into a private sleeping area, barricading the entrance from the inside and preventing customers from accessing cash machines.
The incident occurred late at night at the automated teller machine facility of the Shanghai Commercial Bank branch located on the ground floor of Ying Wah Court at 488 King's Road. Footage captured by passers-by showed that the glass entrance doors to the cubicle had been tied securely with a rope from within, leaving outside patrons unable to enter. Inside the facility, the elderly man had arranged his personal belongings alongside a green plastic groundsheet and was seen sleeping, oblivious to onlookers watching through the glass.
The widely shared clip prompted an immediate wave of commentary online, dividing opinion between frustration over public inconvenience and sympathy for vulnerable street sleepers. Numerous netizens expressed anger at the barricade, arguing that while public compassion is understandable, actively locking off a public banking facility and denying essential services to bank customers was an entirely selfish act. Others made sarcastic remarks likening the man to an uninvited overnight security guard, dismissing calls from more sympathetic commentators to exercise unconditional tolerance.
At the same time, several voices urged the public to consider the broader social welfare shortfall, noting that falling temperatures in recent days had left vulnerable individuals with few warm options. Some users urged passers-by to alert authorities or suggested that the government should proactively open cold weather shelters earlier to provide adequate temporary refuge for the homeless.
Following the incident, Shanghai Commercial Bank stated to Sing Tao Headline, the sister publication of The Standard, that it was closely monitoring the situation and extended an apology to customers affected by the disruption. The bank confirmed that it had taken follow-up action and was reviewing its operational arrangements for the self-service facility. Acknowledging the recent drop in seasonal temperatures, the lender also noted that it had reached out to relevant social welfare organisations to ensure the individual involved could receive appropriate assistance, temporary shelter, and community support.
