HKMA warns of fraudsters posing as 'Money Safe' service
Hong Kong Monetary Authority warns public about scammers impersonating its 'Money Safe' anti-fraud service. HKMA clarifies it never contacts individuals about personal finances or requests fund transfers. Police notified; victims urged to report.
The Hong Kong Monetary Authority (HKMA) has warned the public about fraudulent activities involving impersonation of its 'Money Safe' (智安存) anti-fraud service. The authority said on 11 November that it had received public inquiries about scammers pretending to be financial institution customer service staff, tricking people into transferring funds to unlock money allegedly protected under the HKMA's 'Money Safe' scheme.
The HKMA stressed that the incidents are entirely fabricated and have no connection with the authority. The HKMA said it never contacts members of the public about personal financial matters or requests fund transfers.
'Money Safe' is an anti-fraud service launched by the HKMA together with retail banks for individual customers. The service allows customers to lock deposits in their own bank accounts so that the funds cannot be transferred out or withdrawn. When customers want to use deposits protected by 'Money Safe', banks conduct in-person anti-fraud verification procedures, giving customers a chance to reconsider if they are being deceived. After completing the verification, customers can transfer or withdraw the deposits. The HKMA said removing 'Money Safe' protection never involves paying any sum or fee.
The HKMA advised the public to visit the official 'Money Safe' webpage on the HKMA website (www.hkma.gov.hk/chi/smart-consumers/money-safe/) or contact their bank for information about the service. The authority has reported the matter to the Hong Kong police. Anyone who has provided personal information to related websites or mobile applications, or suspects they have been defrauded, should immediately contact the police or the Hong Kong Police Force's Criminal Headquarters Information Centre (telephone: 2860 5012).
